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Congoleum stands behind its products with the most comprehensive warranties in the business. Find your product line to learn about your flooring’s warranty. To learn what is included in the Congoleum Limited Warranties download our Consumer Flooring Guide and let us help you determine which Congoleum product is right for your home.

 

Warranties by Product Line

Congoleum Residential Limited Warranties

Lifelong Limited Warranty

Products Covered: DuraCeramic and DuraPlank II

The Lifelong Limited Warranty means that your new floor: Warranty Period
• will not wear out Lifelong
• will be free of manufacturing defects Lifelong
• will not fade Lifelong
• will not stain Lifelong

DuraCeramic and DuraPlank II featuring Scotchgard™ Protector provides these additional warranty provisions:

• will be easy to clean 15 Years
• will repel dirt and grime 15 Years

The Lifelong Limited Warranty provision covers material for the period of the warranty and reasonable labor costs for five years if professional installation was paid for when the original floor was installed.

See the Five-Year Commercial Limited Warranty for DuraCeramic and DuraPlank II installed in light commercial application.

Five-Star Limited Warranty

Product Covered: Ultima

The Five-Star Limited Warranty means that your new floor: Warranty Period
• will not wear out Lifelong
• will be free of manufacturing defects Lifelong
• will not stain including stains from asphalt tracking, rubber-backed mats and common household items 25 Years
• will not permanently scuff from shoe soles, including sneakers 25 Years
• will not fade or discolor from heat or sunlight 25 Years
• will not discolor from mold, mildew or alkali 25 Years
• will not gouge, rip or tear from normal use 25 Years
• will not permanently indent when proper floor protectors are used 25 Years

Ultima featuring Scotchgard™ Protector provides these additional warranty provisions:

• will be easy to clean 15 Years
• will repel dirt and grime 15 Years

The Five-Star Limited Warranty provision covers material for the period of the warranty and reasonable labor costs for five years if professional installation was paid for when the original floor was installed.

Five-Star Limited Warranty

Product Covered: Flor-Ever Plus

The Four-Star Warranty means that your new floor: Warranty Period
• will not wear out Lifelong
• will be free of manufacturing defects Lifelong
• will not stain including stains from asphalt tracking, rubber-backed mats and common household item 10 Years
• will not gouge, rip, tear or indent from normal use 10 Years
• will not permanently scuff from shoe soles, including sneakers 10 Years
• will not discolor from mold, mildew or alkali 10 Years

The Four-Star Limited Warranty provision covers material for the period of the warranty and reasonable labor costs for five years if professional installation was paid for when the original floor was installed.

See the Five-Year Commercial Limited Warranty for Flor-Ever Plus installed in light commercial applications.

Three-Star Limited Warranty

Products Covered: Endurance Plank, Fast Track, and Pacesetter

The Three-Star Limited Warranty means that your new floor: Warranty Period
• will not wear out 12 Years
• will be free of manufacturing defects 12 Years
• will not stain including stains from asphalt tracking, rubber-backed mats and common household items 10 Years
• will not gouge, rip, tear or indent from normal use 10 Years
• will not permanently scuff from shoe soles, including sneakers 10 Years
• will not discolor from mold, mildew or alkali 10 Years

The Three-Star Limited Warranty provision covers material for the period of the warranty and reasonable labor costs for five years if professional installation was paid for when the original floor was installed.

Two-Star Limited Warranty

Products Covered: Alternatives, Choices, and CX Series

The Two-Star Limited Warranty means that your new floor: Warranty Period
• will not wear out 10 Years
• will be free of manufacturing defects 10 Years
• will not discolor from mold, mildew or alkali 5 Years

The Two-Star Limited Warranty provision covers material for the period of the warranty and reasonable labor costs for five years if professional installation was paid for when the original floor was installed.

One-Star Limited Warranty

Product Covered: Prelude

The One-Star Limited Warranty means that your new floor: Warranty Period
• will be free of manufacturing defects 5 Years
• will not discolor from mold, mildew or alkali 5 Years

In addition, Prelude with its ArmorGuard Protection is covered for five years for the following:

• will not wear out 5 Years
• will not gouge, rip, tear or indent from normal use 5 Years
• will not stain from asphalt tracking 5 Years

The One-Star Limited Warranty provision covers material for the period of the warranty and reasonable labor costs for years one through three if professional installation was paid for when the original floor was installed. After three years and through five years, the warranty covers material only; labor will not be paid.

Airstep Lifelong Limited Warranty

Product Covered: Airstep Evolution

The AirStep Lifelong Limited Warranty means that your new floor: Warranty Period
• will not wear out Lifelong
• will be free of manufacturing defects Lifelong
• will not stain including stains from asphalt tracking, rubber-backed mats and common household items 25 Year
• will not permanently scuff from shoe soles including sneaker 25 Years
• will not fade or discolor from heat or sunlight 25 Years
• will not discolor from mold, mildew or alkali 25 Years
• will not gouge, rip or tear from normal use 25 Years
• will not permanently indent when proper floor protectors are used 25 Years

AirStep Evolution featuring Scotchgard™ Protector provides these additional warranty provisions which mean that your new floor:

• will be easy to clean 15 Years
• will repel dirt and grime 15 Years

Correct installation practices must be followed to ensure a trouble-free installation. While installation errors are the responsibility of your flooring installer and not covered by Congoleum's warranty, if the flooring is correctly installed following all guidelines in the AirStep installation instructions, your AirStep Evolution floor will be warranted:

1. not to curl 20 Years
2. not to open at seams 20 Years
3. not to buckle 20 Years
4. not to release over joints in underlayment panels 20 Years

The conditions 1, 2, 3, and 4 above will be warranted as long as the flooring is installed in an occupied residence that maintains a temperature range of 55º to 100º F. Any of the above conditions will not be covered if caused by job site environmental conditions in new construction or renovation work.

The AirStep Lifelong Limited Warranty provision covers material for the period of the warranty and reasonable labor costs for five years if professional installation was paid for when the original floor was installed.

Airstep 20-Year Limited Warranty

Product Covered: Airstep Plus

The AirStep 20-Year Limited Warranty means that your new floor: Warranty Period
• will not wear out 20 Years
• will be free of manufacturing defects 20 Years
• will not stain including stains from asphalt tracking, rubber-backed mats and common household items 20 Years
• will not permanently scuff from shoe soles including sneaker 20 Years
• will not fade or discolor from heat or sunlight 20 Years
• will not discolor from mold, mildew or alkali 20 Years
• will not gouge, rip or tear from normal use 20 Years
• will not permanently indent when proper floor protectors are used 20 Years

AirStep Plus featuring Scotchgard™ Protector provides these additional warranty provisions which mean that your new floor:

• will be easy to clean 15 Years
• will repel dirt and grime 15 Years

Correct installation practices must be followed to ensure a trouble-free installation. While installation errors are the responsibility of your flooring installer and not covered by Congoleum's warranty, if the flooring is correctly installed following all guidelines in the AirStep installation instructions, your AirStep Plus floor will be warranted:

1. not to curl 20 Years
2. not to open at seams 20 Years
3. not to buckle 20 Years
4. not to release over joints in underlayment panels 20 Years

The conditions 1, 2, 3, and 4 above will be warranted as long as the flooring is installed in an occupied residence that maintains a temperature range of 55º to 100º F. Any of the above conditions will not be covered if caused by job site environmental conditions in new construction or renovation work.

The AirStep 20-Year Limited Warranty provision covers material for the period of the warranty and reasonable labor costs for five years if professional installation was paid for when the original floor was installed.

Airstep 10-Year Limited Warranty

Product Covered: Airstep Basix

The AirStep 10-Year Limited Warranty means that your new floor: Warranty Period
• will not wear out 10 Years
• will be free of manufacturing defects 10 Years
• will not stain including stains from asphalt tracking, rubber-backed mats and common household items 10 Years
• will not permanently scuff from shoe soles including sneaker 10 Years
• will not fade or discolor from heat or sunlight 10 Years
• will not discolor from mold, mildew or alkali 10 Years
• will not gouge, rip or tear from normal use 10 Years
• will not permanently indent when proper floor protectors are used 10 Years

Correct installation practices must be followed to ensure a trouble-free installation. While installation errors are the responsibility of your flooring installer and not covered by Congoleum's warranty, if the flooring is correctly installed following all guidelines in the AirStep installation instructions, your AirStep Basix floor will be warranted:

1. not to curl 10 Years
2. not to open at seams 10 Years
3. not to buckle 10 Years
4. not to release over joints in underlayment panels 10 Years

The conditions 1, 2, 3, and 4 above will be warranted as long as the flooring is installed in an occupied residence that maintains a temperature range of 55º to 100º F. Any of the above conditions will not be covered if caused by job site environmental conditions in new construction or renovation work.

The AirStep 10-Year Limited Warranty provision covers material for the period of the warranty and reasonable labor costs during years one through two if professional installation was paid for when the original floor was installed. For years three through five, the warranty covers material and 50% of reasonable labor costs if professional installation was paid for when the original floor was installed. After the fifth year, the warranty covers material only; labor will not be paid.

25-Year Residential Limited Warranty

Product Covered: Connections

The 25-Year Residential Limited Warranty means that your new floor: Warranty Period
• will not wear out 25 Years
• will be free of manufacturing defects 25 Years
• will not fade 25 Years
• will not stain 25 Years

The 25-Year Residential Limited Warranty provision covers material for the period of the warranty and reasonable labor costs for five years if professional installation was paid for when the original floor was installed.

20-Year Residential Limited Warranty

Product Covered: Ovations

The 20-Year Residential Limited Warranty provides that your floor: Warranty Period
• will not wear out 20 Years
• will be free of manufacturing defects 20 Years
• will not fade 20 Years
• will not stain 20 Years

The 20-Year Residential Limited Warranty provision covers material for the period of the warranty and reasonable labor costs for five years if professional installation was paid for when the original floor was installed.

10-Year Residential Limited Warranty

Product Covered: Carefree Plank

The 10-Year Residential Limited Warranty means that your new floor: Warranty Period
• will be free of manufacturing defects 10 Years
• will not wear out 10 Years

The 10-Year Residential Limited Warranty provision covers material for the period of the warranty and reasonable labor costs for five years if professional installation was paid for when the original floor was installed.

1-Year Residential Limited Warranty

Product Covered: Forecast

The 1-Year Residential Limited Warranty means that your new floor: Warranty Period
• will be free of manufacturing defects 1 Year

The 1-Year Residential Limited Warranty provision covers material only for the period of the warranty; labor will not be paid.

FIVE-YEAR COMMERCIAL LIMITED WARRANTY

Products Covered: Alternatives, Choices, CX Series, DuraCeramic, DuraPlank II, Flor-Ever Plus, Connections and Carefree Plank.

The Five-Year Commercial Limited Warranty means that your new floor: Warranty Period
• will be free of manufacturing defects 5 Years
• will not discolor from mold, mildew or alkali 5 Years

The Five-Year Commercial Limited Warranty provision covers material for the warranty period and reasonable labor costs during year one if professional installation was paid for when the original floor was installed. For years two through three, the warranty covers material and 50% of reasonable labor costs if professional installation was paid for when the original floor was installed. After the third year, covers material only; labor will not be paid.

General Warranty Information

All Congoleum Residential and Commercial Flooring Warranties:

  • Cover only first quality materials purchased after February 1, 2012.
  • Are not transferable.
  • Apply to normal residential applications only. The Five-Year Commercial Limited Warranty applies if the product is used in a commercial application.
  • For a floor to "wear out" is defined as the absence of the wearlayer and printed design due to normal household use. Scratching is not "wear out".
  • "Permanent scuff marks" is defined as non-removable marks made on the surface of the wearlayer by shoe soles. Loss of gloss, scratches and dulling are not considered scuffs and are excluded.
  • If covered under these warranties, one replacement floor only will be made for discoloration from mold, mildew and alkali, staining, wear-out, fading, scuffing, rips, tears and gouges. The replacement floor will not be warranted against future mold, mildew and alkali, staining, wear-out, fading, scuffing, rips, tears or gouges.
  • Products covered with an indent warranty will only be covered if adequate furniture floor protectors are used. The size of the protector should be in proportion to the weight of the furniture; the heavier the item, the wider the floor protector should be.

EXCLUSIONS …What is not covered

  • Problems due to improper installation, non-recommended subflooring or improper subfloor preparation, improper floor care and installation products, or failure to follow maintenance recommendations.
  • Change of gloss level, dulling, scratching, cutting, chipping, breakage or grout staining.
  • Problems due to accidents, abuse, or improper usage. Some examples are: damage from moving appliances or sliding of furniture without adequate protection, rolling casters on furniture, appliance and plumbing leaks, rotating beater bars on vacuum cleaners, damage caused by heat from steam cleaning devices, dropping of heavy or sharp objects, and damage or discoloration from burns or fire.
  • Problems due to excessive temperatures or fading from sunlight.
  • Color or design variations from samples and literature.
  • Problems due to excessive moisture or water leaks and floods.
  • Damage occurring during renovation or construction.
  • Use of floor mats that are not labeled "non-staining".
  • Labor on non-professionally installed floors or material that is professionally installed with obvious visible defects.

Unless specifically stated as being covered in these warranties, the following items are not covered.

  • Permanent scuffs.
  • Stains or discoloration.
  • Rips, tears, gouges, or indentations.

Warranty Remedy

If your Congoleum floor fails to perform under the conditions of the applicable limited warranty within the warranty period, Congoleum will at its option repair the defective area(s) or supply new Congoleum material of the same color, design, and grade, if available; if unavailable or discontinued, Congoleum reserves the right to select and supply similar Congoleum material. After corrective action is taken on an existing defect, you will continue to receive warranty coverage for the remaining period of your original warranty unless indicated otherwise.

How to Make a Claim

If you find a defect or other matter covered by any of the limited warranties described previously, the retailer who sold the floor covering material should be notified in writing promptly and must be supplied proof-of-purchase. The correspondence with the retailer should include the product purchased, the amount purchased, installation costs (if applicable) and the date of purchase. If necessary, the retailer will then notify a Congoleum representative who will review the claim or arrange for inspection of the floor. The normal time period for review or inspection after the claim has been filed with Congoleum is within 60 days.

If you are unable to contact your retailer, please write to us at: Congoleum Corporation, Dept. C., 3500 Quakerbridge Road, P.O. Box 3127, Mercerville, NJ, 08619. Proof of purchase must be provided with correspondence.

Consequential or Incidental Damages

Congoleum excludes and will not pay consequential or incidental damages under these limited warranties. By this we mean that Congoleum will not cover or pay for any loss, expense, or damage other than to the flooring itself that may result from a defect in the flooring. Some examples of consequential or incidental damages are: replacement of subfloors, trim moldings, disconnecting/reconnecting appliances or fixtures, or moving of furniture. If flooring was installed in a commercial application, this means that Congoleum will not cover or pay for any loss, expense, damage or loss of profit arising from inability to use the floor or premises because of defect in the flooring.

Implied Warranties

There are no implied warranties, including warranties of merchantability and fitness for a particular use, extending beyond the limited warranties available under this plan.

PLEASE NOTE: Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply.

Your Legal Rights

These limited warranties give you specific legal rights and you may also have other rights which vary from state to state, except for these other rights, the remedies provided in the above warranties state the limit of Congoleum Corporation's responsibility.

No representative, employee, or agent of Congoleum is authorized to modify or change the limited warranties as stated herein.

Contact Us

If you have any questions regarding your new Congoleum floor, need additional maintenance information or require an other assistance, please call Congoleum Consumer Information at (609) 584-3000, Monday through Friday, 8:30am to 5:00pm EST. or use our convenient online contact form. Thank you for choosing Congoleum.