How to Make a Claim
If you find a defect or other matter covered by any of the limited warranties described previously, the retailer who sold the floor covering material should be notified in writing promptly and must be supplied proof-of-purchase. The correspondence with the retailer should include the product purchased, the amount purchased, installation costs (if applicable) and the date of purchase. If necessary, the retailer will then notify a Congoleum representative who will review the claim or arrange for inspection of the floor. The normal time period for review or inspection after the claim has been filed with Congoleum is within 60 days.
If you are unable to contact your retailer, write to us at: Congoleum Corporation, Dept. C, 3500 Quakerbridge Road, P.O. Box 3127, Mercerville, NJ, 08619, USA. Proof of purchase must be provided with correspondence.